Refund & Cancellation Policy

At Shyamoli Technology Private Limited, we aim to provide a smooth and reliable shopping experience. Please review our Refund & Cancellation Policy carefully before placing an order.

1. Order Cancellation Policy

✔ Cancellation Window

  • You may cancel your order within 10 days of placing it.

  • Cancellation requests made after 10 days will not be accepted.

✔ How to Cancel an Order

To request a cancellation, please contact us via:
📧 Email: Shyamoli80143@gmail.com
📞 Phone: 8976380143

Include your Order ID and the reason for cancellation.

✔ Refund for Canceled Orders

  • Once your cancellation request is approved, the refund will be initiated within 10 business days.

  • Refunds will be credited to the original payment method used during purchase.

  • You will receive a confirmation once the refund is processed.

2. Refund Policy

a) Refund Eligibility

You may request a refund under the following conditions:

  • The product received is defective, damaged, or incorrect.

  • The order is canceled within the 10-day cancellation period.

  • The item is returned within 30 days, in:

    • Original condition

    • Unused & unwashed

    • With all tags and packaging intact

b) Non-Refundable Items

Refunds will not be provided for:

  • Products damaged due to misuse, improper handling, or wear & tear

  • Items marked as “Final Sale” or “Non-Returnable”

  • Items returned without original packaging or tags

c) Refund Process

1️⃣ Initiate a Refund Request:
Email us at Shyamoli80143@gmail.com with:

  • Order ID

  • Reason for refund

  • Photos/videos (for damaged or incorrect items)

2️⃣ Approval & Inspection:

  • Once your return request is approved, the product must be sent/picked up.

  • After receiving the item, our team will conduct a quality inspection.

  • You will be notified of approval or rejection.

3️⃣ Refund Timeline:

  • Approved refunds will be processed within 10 business days.

  • Refunds will be credited to the original payment method.

  • If the original payment method is unavailable, store credit may be issued.

3. Exchange & Replacement Policy

  • Exchanges and replacements are available within 30 days of purchase.

  • Exchanges are subject to stock availability.

  • If the requested item is out of stock, a refund will be issued instead.

  • Replacement is available only for:

    • Wrong item delivered

    • Damaged item

    • Defective product

Need Help or Have Questions?

For any refund, cancellation, or exchange queries, contact us:

📧 Email: Shyamoli80143@gmail.com

📞 Phone: 8976380143

We’re always here to assist you and ensure a smooth shopping experience.